"We do care about the patrons even if we sometimes seem aloof." Especially the Cat. The Head Librarian was the being who showed compassion in direct ways. The Cat was forced to be more subtle in such things. A gift here. A favor there. His tasks required a certain distance that could not be maintained if he was the one who befriended all those who entered the Library. "But there are other dangers. Emotional damage is not always something that we can protect our patrons from. We try but there are things that even we cannot stop."